Betty B Biscuits TERMS & CONDITIONS, CANCELLATIONS AND REFUND POLICY
Betty B Biscuit Boutique has processes in place to reduce the risk of disruption due to the ongoing risk of the Covid-19 Pandemic. If the unlikely situation arises where we are unable to fulfil your order, we will let you know as soon as possible and a full refund will be given.
If you become sick or a household contact of Covid 19 and need to postpone your event, we can POSTPONE orders (to a new date or a date TBC) 5 business days before your original chosen postage date. Unfortunately after this time, we are unable to postpone/cancel your order as we have already begun the process of fulfilling your order. We cannot give cash refunds, instead will keep your order on hold and when you want to hold your event again we can rebook you with a minimum 2 weeks notice. Alternatively, we can provide a credit via a gift card to spend for the same amount which you can use in the future. Please ensure you contact us with as much notice as possible so we can arrange this.
WE CAN NOT GIVE REFUNDS ON ORDERS THAT ARE CANCELLED WITHIN 5 DAYS OF YOUR ORDER DUE DATE OR AFTER YOUR ORDER HAS BEEN DISPATCHED.
We need to implement this policy because all of our products are made specifically for individual orders. We put so much effort and ingredients into each order, and creating bespoke orders takes time.
We use New Zealand Post, CourierPost services and these are placed on an overnight service. In accordance with the NZ Post terms & conditions, overnight/next day delivery is a target, and not guaranteed. Once products have been picked up/delivered to courier depot they are no longer Betty B Biscuit Boutiques responsibility and are delivered at the customers risk. We will not provide refunds for any late, missing or damaged products/parcels. Please order these products at your own risk. The date you have selected for your order is when we will dispatch your order, please allow for courier. The timeframe for overnight delivery is once SENT, not after order is placed.
Large scale events such as a natural disaster, pandemic or other unforeseeable situations beyond our control, refunds will not be provided for any deposits, part or full payments.
We can only offer refunds when the above terms of refund policies have been met and within 5 business days. All refunds are given as store credit. No cash refunds.
The products on our website are only an example of what you will receive. We hand make each of our bespoke products and slight variations will occur.
We are proud that our products are made using high quality ingredients and NZ wherever possible. All of our products are lovingly hand-made by us to the details agreed on in your order.
Although we take every precaution, the products made in our registered home kitchen may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens.
We really appreciate your understanding of our Terms and Conditions. This policy is valid from May 31st 2022 and onwards and is subject to change at any time.
BY COMPLETING YOUR ORDER ON OUR WEBSITE YOU ARE AUTOMATICALLY AGREEING TO THE ABOVE TERMS & CONDITIONS.
